How Can We Help You?
Have questions about launching your software, ranking climb calculations, verified payments, or strategic partnerships? Our team is here to assist founders and builders worldwide.
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Quick Troubleshooting & Answers
Immediate answers to our most frequent founder questions.
How fast will my product appear on the leaderboard after payment?
Immediately. Once your payment is verified via Whop, our atomic ledger updates in real time. Your public profile is instantly generated at /p/[slug] and your rank position reflects on all leaderboards.
Can I edit my product information (description, URL, logo) after launch?
Yes. Product founders can update their product metadata at any time by logging in with the same email or Whop account used during the initial launch checkout.
What should I do if a climb payment completed but my ranking didn’t update?
While webhook updates occur within seconds, network latency can occasionally delay verification. If your rank has not updated after 2 minutes, email support@rankrope.com with your Whop payment receipt ID for immediate resolution.
Where do I report security vulnerabilities or fraudulent listings?
Please send responsible disclosure reports and non-compliant listing notices to our dedicated security desk at security@rankrope.com with supporting evidence.